At Journey Experts we understand
and respect the importance of your privacy and we are dedicated to safeguarding
and preserving your privacy and personal information when visiting our site or
communicating electronically with us. In providing our service to you, we must
collect personal information from you and this Policy outlines how we treat
your personal data after it has been collected by any of our channels, which
includes our website.
Our Data Protection and Privacy
Policy provides an explanation as to what happens to any personal data that you
provide to us.
In operating our website we may
collect and process all or some of the following data about you:
Names and contact/address details
including telephone number and email address;
Details of your visits to our
website and the resources that you access, including, but not limited to,
traffic data, location data, weblogs and other communication data.
Information that you provide by
filling in forms on our website, such as when you registered for information or
make a purchase.
Information provided to us when
you communicate with us for any reason.
From time to time some of the
information which we collect may be considered a sensitive personal data under
the Data Protection Act 1998. We collect it to cater to your needs or act in
your interest, and we are only prepared to accept sensitive personal data from
you on the condition that we have your positive consent. We will seek this
consent when necessary.
We will only collect personal
information from you by specifically asking for it, for example:
When you purchase a service from
When you subscribe to any
newsletter which we may offer from time to time;
When you register an account with
When you speak to our customer
We will use your name, address
and payment details to complete your purchase with us.
We will also use your details to
manage your arrangements, send you notifications and communicate with you
We may have to disclose your
information to the advertisers on our website (who could be located outside the
UK/EEA). Please be advised that we do not reveal information about identifiable
individuals to our advertisers but we may, on occasion, provide them with
aggregate statistical information about our visitors.
For the purpose of providing you
with the consignment services, we may have to disclose some of your information
to the providers of the services making up your consignment (who could be
located outside the UK/EEA). We may also have to disclose some information to
third parties in relation to customer services, credit card processing, or
We may need to disclose your
information where required by law, where such a request is made by a legal
We may from time to time contact
you with information about special offers, brochures, new products, forthcoming
events or competitions. If you do not wish to receive such information, you may
ask us in writing not to receive it.
We may pass your details to other
parties who offer goods or services which we feel may be of interest to you. If
you do not wish to have your details passed on in this way, you may ask us in
writing not to do so. Please note, if you are a new customer we will only
contact you or allow third parties to contact you only when you have provided
consent and only by those means you provided consent for.
We may need to disclose our
customer list including any personal information relating to you to a third party
who acquires or attempts to acquire all or substantially all of the asset/
stock in our company or our website.
We may transfer data that we
collect from you to locations outside of the European Economic Area for
processing and storing. Also, it may be processed by staff operating outside
the European Economic Area who works for us or for one of our suppliers. For example,
such staff maybe engaged in the processing and concluding of your order, the
processing of your payment details and the provision of support services.
Outside the European Economic Area, controls on data protection may not be as
wide as the legal requirements in this country. By submitting your personal
data, you agree to this transfer, storing or processing. We will take all
reasonable steps to make sure that your data is treated securely and in
Data that is provided to us is
stored on our secure servers. Details relating to any transactions entered into
on our site will be encrypted to ensure its safety.
The transmission of information
via the Internet is not completely secure and therefore we cannot guarantee the
security of data sent to us electronically and transmission of such data is
therefore entirely at your own risk. Where we have given you (or where you have
chosen) a password so that you can access certain parts of our site, you are
responsible for keeping this password confidential.
If you do not agree to our use of the information as set out above, you should inform us as soon as possible by writing to us at Journey Experts Ltd of Kemp House, 152-160 City Road London or by email at
In accordance with the Data
Protection Act 1998, you may ask us in writing for a copy of the information we
hold about you (for which we may charge an administration fee) and to correct
any inaccuracies in your information. We aim to respond to you within 24 days
from the date of request.
You can also choose not to
provide us with some of the information we request, however as a result we may
not be able to complete your arrangements.
In addition to information collected by ourselves we may also receive data that has been collected by third parties, which would be added to the previous information held by ourselves and handled / stored in accordance with this Policy.
We take website security very seriously and we are committed to safeguarding your personal information. We take a number of administrative and technical steps to ensure the security of the information you provide to us.
To ensure that we carry out your instructions accurately, to
help improve our service and in the interest of security, we may monitor and/or
record: (1) your telephone calls; and (2) customer transactions and activities
on our website. All recordings are and shall remain our sole property.
If you have any questions about privacy please contact us at by email, firstname.lastname@example.org or by phone on 020 8144 3579 .
As our privacy statement may change due to developments in the law we encourage you to re-read this from time to time so you are aware of any changes in how we gather and use your personal information. Any changes to this Policy will be either posted on our website, brochure and/or made available on request.